Terms and Conditions

Contents:
Article 1- Definitions
Article 2- Corporate Identity/Entrepreneur
Article 3- Relevance
Article 4- Offer
Article 5- Agreement
Article 6- Right of Withdrawal
Article 7- Withdrawal Costs
Article 8- Exclusion Right of Withdrawal
Article 9- Pricing
Article 10- Conformity and Guarantees
Article 11- Delivery and Execution
Article 12- Length transactions: duration, termination and extension
Article 13- Payments
Article 14- Complaints
Article 15- Disputes
Article 16- Additional and Different Provisions

Article 1 – Definitions
In these Conditions/Terms the following definitions are applicable:
Consideration time: the term during which the consumer can execute the right of
withdrawal.
Consumer: the natural person not dealing on behalf of a company or profession and who
comes to a distance agreement with the entrepreneur.
Day: calendar day
A length transaction: a distance agreement related to a series of products and services of
which the delivery obligation and the purchasing are spread over a period of time.
Durable Medium: any instrument which enables the recipient or the entrepreneur to store
information addressed personally to them in a way accessible to future reference for a
period of time adequate to the purpose of the information and which allows the unchanged
reproduction of the information stored.
Right of Withdrawal: the possibility for the consumer to terminate the distance agreement
within the consideration term.

Entrepreneur: the natural person or corporation who offers distance products to
consumers.
Distance Agreement: an agreement based on a corporate organized system of distance
sales of products and services including the closing of an agreement using one or more
techniques of distant communication.
Technique of distant Communication: a means that can be used to close an agreement
without the consumer and the entrepreneur have gathered together in the same place and
at the same time.

Article 2- Corporate Identity/Entrepreneur (PURA VIDA ORGANIC d.o.o)
 
Phonenumber: +385 1 202 8900
URL: https://vida-organic.com/shop/
Chamber of commerce number: MBS 081137146, MB 04828496
VAT identification number: HR48747504211

Article 3- Relevance
These general conditions/terms apply to any offer of the entrepreneur and to every finalized
distance agreement between entrepreneur and consumer.
Before the distance agreement is concluded, the text of the general conditions/terms is being made
available to the consumer. If this is reasonably not possible that before the distance agreement is
concluded, it will be indicated that the general conditions/terms can be seen at the entrepreneur
and on request of the consumer these general conditions/terms shall be sent to the consumer as
soon as possible without extra costs.
If the distance agreement is concluded electronically, notwithstanding the previous article and
before the distance agreement is concluded, the text of the general conditions/terms can be made
available electronically to the consumer in such a way that the text can be saved in a simple way on
a durable medium. If this is reasonably not possible that before the distance agreement is concluded
it will be indicated where the consumer can find the general conditions/terms electronically and that
these conditions/terms at the consumer’s request will be sent electronically or otherwise to the
consumer without extra cost.
For the case that besides these general conditions/terms, specific product and service conditions are
also applicable, the second and third article are mutatis and in case of conflicting conditions/terms
the consumer can appeal on the relevant conditions/terms which are the most favorable for the
consumer.

Article 4- Offer

If an offer has a limited validity or has other specifications, this will be emphatically mentioned.
The offer contains a complete and accurate description of the offered products and services. The
description is sufficiently detailed to enable a proper consumer’s assessment of the
products/services. The images used by the entrepreneur are true representations of the products
and services. Obvious mistakes and errors do not bind the entrepreneur.
Each offer contains such information that it is clear for the consumer which rights and obligations
are related to the offer when it is accepted by the consumer. This concerns in particular:
price inclusive taxes
possible costs of delivery
the manner in which the agreement has been concluded and the necessary signatures
whether to apply the right of withdrawal
the method of payment, delivery and performance of the contract
the deadline for accepting the offer or the period within which the entrepreneur guarantees the
price
the level of the rate for distance communication if the costs for the usage of the technology for
distance communication are calculated on another ground than the regular fare for communication
if the agreement after the conclusion is archived and if so how to consult it for the consumer
the manner in which the consumer, before concluding the agreement, can check and if necessary
also restore the information provided by hem under the agreement
any other languages, including Dutch, for the agreement
the codes of conduct to which the entrepreneur is subject and the manner in which the consumer
can consult electronically the codes of conduct; and
the minimum duration of the distance agreement in the event of a length transaction.

Article 5- The Agreement
The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer
accepts the offer and meets the conditions.
If the consumer has accepted electronically the offer, the entrepreneur immediately confirms
electronically that he has received the acceptance of the offer. As long as the entrepreneur has not
confirmed the acceptance, the consumer can terminate the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and
organizational measures to protect the electronic data transfer and that he will ensure a safe web
environment. If the consumer can pay electronically, the entrepreneur will observe the necessary
security measures.
The entrepreneur can notify or check, within the legal framework, if the consumer can meet the
payment obligations, and also check all important facts and factors which are needed to finalize a
sound distance agreement. If the entrepreneur based on research, has good reasons not to conclude
the agreement then he is entitled to motivate and to refuse an order/ request or he can connect
special conditions to the execution of the offer.

The entrepreneur shall send the following information with the products or services, written or in
such a manner that the consumer can store in an accessible way the data on a durable medium:
a.        The address of the company for the consumer to file complaints
b.       The conditions and the way how the consumer can execute the right of withdrawal and a
clear indication related to the exclusion of the right of withdrawal.
c.        Information about after sales guarantees and services
d.       Article 4 paragraph 3 unless the entrepreneur has already sent this information before the
execution of the agreement.
e.       The requirements for termination of the agreement if the agreement has a duration of one
year or more or of if it has an indefinite duration.
In case of a length transaction the previous clause e. is only applicable for the first delivery.

Article 6- Right of Withdrawal
Deliverance of products:
After purchasing products the consumer has the possibility to disband the agreement without giving
reasons during 14 days. The cooling off period starts on the day after the consumer receives the
product or a pre-designated representative by the consumer made known to the entrepreneur.
During the cooling off period the consumer shall treat the product and the package carefully. He
shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to
keep the product. If he does want to execute the right of withdrawal, he shall return the product
with all accessories and -if reasonably possible- in the original conditioning and packaging to the
entrepreneur, in accordance with the provided reasonable and clear instructions of the
entrepreneur.
Deliverance of Services:
After the deliverance of services the consumer has the possibility to disband the agreement without
giving reasons during at least 14 days, commencing on the day of the entering into the agreement.
In order to execute the right of withdrawal, the consumer must abide by the reasonable and clear
instructions provided by the entrepreneur at the offer or finally at the deliverance of the service.

Article 7- Withdrawal Costs
If the consumer executes the right of withdrawal, he will have to pay no more than the costs of
returning the product.
If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as
possible but no later than within 14 days after the repeal or after the return shipment.

Article 8- Exclusion Right of Withdrawal

The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in
paragraph 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has
clearly mentioned this at least in time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for the following products:
a.        Which are established by the entrepreneur according to specifications of the consumer
b.       That they are clearly personal in nature
c.        Which cannot be returned because of their nature
d.       That can spoil or age quickly
e.       Whose price is bound to fluctuation on the financial market which the entrepreneur has no
influence
f.         Individual newspapers and magazines
g.        For all products for which cannot be established that it concerns the original product that
was delivered by < https://vida-organic.com/shop/>

Article 9- Pricing
During the validity period mentioned in the offer, the prices of the offered products and services
shall not be raised save for price changes due to changing VAT rates.
Notwithstanding the previous paragraph the entrepreneur can offer products and services with
variable prices when these prices are subject to fluctuations on the financial market and where the
entrepreneur has no influence. This bondage to fluctuations and the fact that the mentioned prices
are target prices will be mentioned with the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted only if
they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has
stipulated this and:
a.        These are the result of legal regulations or provisions; or
b.       The consumer has the competence to terminate the agreement from the day the price
increase takes effect.
The in the offer mentioned prices include VAT.

Article 10- Conformity and Guarantees
The entrepreneur ensures that the products and services measure up to the agreement, ensures the
in the offer mentioned specifications, ensures reasonable requirements, soundness and or
usefulness and ensures on the date of the establishment the existing legal provisions and/or
government regulations. If agreed the entrepreneur also ensures that the product is suitable for
other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the
rights and claims which the consumer under the agreement can put forward against the
entrepreneur.

Article 11- Delivery and Execution
The entrepreneur shall observe in utmost care the reception and execution of orders of products
and when assessing applications for services.
The address that has been made known by the consumer to the entrepreneur is considered to be
the delivery place.
Taking into account what is stated in article 4 of the general conditions/terms , the entrepreneur
shall execute the accepted orders expeditiously but not later than within 30 days unless a longer
period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the
consumer is notified about this no later than 30 days after he placed the order. In that case the
consumer has the right to terminate the agreement without any further cost and he is entitled to
compensation.
In the event of termination in accordance with the previous paragraph the entrepreneur shall pay
back the amount that the consumer has paid as soon as possible but no later than 30 days after the
termination.
If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make
available a replacement product. At least before the delivery it will be mentioned in a clear and
understandable manner that a replacement product will be delivered. The right of withdrawal
cannot be ruled out with regard to replacement products. The costs of a possible return shipment
come at the expense of the entrepreneur.
The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery
at the consumer or a pre-designated and an announced representative to the entrepreneur, unless
otherwise expressly agreed. If you receive a damaged product, you should report this by email
within three days.

Article 12- Length transactions: duration, termination and extension
Terminate
The consumer can terminate at any time an agreement which has been entered for an indefinite
period and which extends to regular delivery of products (electricity included) and services
respecting the applicable termination rules of a notice of not more than one month.
The consumer can terminate at any time an agreement entered for a definite period and which
extends to regular delivery of products (electricity included) or service at the end of the definite
period respecting the applicable termination rues of a notice of not more than one month.
The consumer can in the agreements in the previous mentioned paragraph:
at all times terminate with no restrictions to terminate at a certain time or during a certain period
at least terminate in the same manner as they are entered into by him
at all times terminate with the same notice as the entrepreneur has obtained for himself.
Extension

An agreement which has been entered for a definite time and which extends to a regular delivery of
products (including electricity) or services may not automatically be extended or renewed for a fixed
duration.
Notwithstanding the previous paragraph an agreement which has been entered for a definite time
and which extends to a regular delivery of daily newspapers, weeklies and magazines may be
extended automatically for a specified duration of three months. If the consumer can terminate this
extended agreement at the end of the extension period with a notice of one month.
An agreement which has been entered for a definite time and which extends to a regular delivery of
products and services, may only be automatically extended for an indefinite period if the consumer
at any time terminate with a notice period of no more than one month and a notice period of no
more than three months if the in case the agreement extends to a regular delivery, but less than one
time per month, of daily newspapers, weeklies and magazines.
An agreement which has been entered for a definite time and which extends to a regular delivery of
daily newspapers, weeklies and magazines (trial and introductory subscription) will not be
automatically be extended and terminates automatically at the end of the trial or introductory
period.
Duration
If an agreement has a duration period of more than one year, the consumer may after one year
terminate at any time with a notice period of not more than one month unless reasonableness and
fairness are opposed against termination before the end of the agreed duration.

Article-13 Payments
Unless otherwise agreed, the amounts due have to be met by the consumer within 7 days after
entering the cooling off period referred to article 6, paragraph 1. In case of an agreement to provide
a service the cooling off period starts after the consumer has received the confirmation of the
agreement.
When selling products to consumers, a prepayment of more than 50% must never be stipulated in
the general terms and conditions. When a prepayment has been stipulated the consumer cannot
assert any rights regarding the execution of the relevant order or service(s) before the stipulated
payment has been made.
The consumer has the duty to notify the entrepreneur about inaccuracies in the payment details.
In case of default by the consumer the entrepreneur has, subject to legal restrictions, the right to
charge the reasonable costs which are made known to the consumer in advance.

Article 14- Complaints
The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint
according to this complaints procedure.
Complaints about the execution of the agreement must be described fully and clearly within
reasonable time submitted to the entrepreneur after the consumer has observed the defects.

The complaints submitted to the entrepreneur will be answered within a period of 14 days from the
day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer
within 14 days an acknowledgement and an indication when the consumer will receive a more
detailed answer.
If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the
dispute settlement.

Article 15- Disputes
Dutch law exclusively applies to agreements between entrepreneur and consumer whereupon these
general conditions/terms are related to.

Article 16- Additional and Different Provisions
Additional or different provisions compared to the General conditions/terms may not be to the
prejudice of the consumer and should be recorded in writing in such a manner that the consumer
can save these in an accessible way on a durable medium.

CBD Skincare

& organic cosmetics

ALL OUR PRODUCTS ARE PROUDLY

handmade badge
plant based badge
cruelty free badge