General Conditions

Article 1. Definitions
1.1. In the absence of explicit statement to the contrary, the terms used in these general terms and
conditions are defined as follows.
User: …………………………. the user of the general terms and conditions.
Client: The user’s counterparty.
Contract: The contract for the rendering of services.

Article 2: General
2.1. These conditions are applicable to all offers, quotations and all contracts between the
user and a client to which the user has stated that these conditions are applicable, in so far as
the parties have not made any specific written agreements to the contrary.
2.2. These terms and conditions are further applicable to all contracts with the user that are
executed with the assistance of third-parties.
2.3. Departures from these general terms and conditions are valid exclusively if expressly
agreed in writing.
2.4. The applicability of any purchasing or other conditions of the client is expressly rejected.
2.5. If one or more of the provisions of these general terms and conditions or of the
accompanying contract are invalid or set aside, the remaining provisions of these general
terms and conditions and the contract shall remain applicable in full. The user and the client
will in that case enter into consultation with a view to making agreement on the substitution of
the invalid provisions with new ones that approach as closely as possible the purpose and the
tenor of the original provisions.

Article 3: Offers and quotations
3.1. All offers are subject to contract unless the offer contains an express written statement
to the contrary.
3.2. In the absence of statement to the contrary, the prices stated in the aforementioned
offers and quotations are exclusive of VAT and other governmental levies as well as the costs
incurred in relation to the contract, including forwarding and administration expenses.
3.3. If the acceptance differs (on minor points) to the offer set out in the quotation, the user is
not bound to those differing points. In the absence of statement to the contrary by the user,
the contract will in that case not be formed in keeping with those different points.
3.4. A composite price statement does not oblige the user to perform part of an order at a
corresponding proportion of the stated price.
3.5. Offers and quotations are not automatically applicable to future orders.

Article 4: Execution of the contract, information and resources
4.1 The user will execute the contract to the best of his knowledge and ability and in accordance
with high standards and in keeping with the expertise the client can reasonably expect of the
user. The user does not however guarantee that any intended result will be achieved.
4.2. The user will determine how and by whom the order is carried out, but will act in
accordance with the client’s indicated wishes wherever possible. If and in so far as required for
the correct execution of the contract, the user reserves the right to have the work carried out
by third-parties.
4.3. The client shall that the user is provided in full and in good time with all information, as
well as amendments thereto, in the form and manner that the user indicates is necessary for
the performance of the contract or which the client could reasonably expected to understand is
required both on commencement and during the execution of the contract. If the information required for the execution of the contract is not issued to the user on time or in full, the user
reserves the right to suspend execution of the contract and/or to charge the client with extra
costs incurred as a result of the delay at the current market rates.

4.4. The client shall ensure that the user is provided in good time with all resources and
facilities that the user indicates are necessary and which the consumer could reasonably be
expected to realise are necessary to the execution of the contract and to ensure that they are
available and correctly functioning at all times. If sufficient resources required for the execution
of the contract are not issued to the user, the user reserves the right to suspend execution of
the contract and/or to charge the client with extra costs incurred as a result of the delay at the
current market rates.
4.5. The client guarantees the correctness, completeness and reliability of the information,
resources and facilities he issues or has issued to the user. The user cannot be held liable for
losses of any nature whatsoever caused by the user’s use of incorrect and/or incomplete
information provided by the client, unless the user should have been aware of that inaccuracy
or incompleteness.
4.6. The client is obliged to inform the user without delay of changes to the issued
information and other facts and circumstances that could be important to execution of the
contract.
4.7. If it has been agreed that the contract will be executed in stages, the user reserves the
right to suspend execution of the components forming part of a subsequent stage until the
client has approved the results of the preceding stage in writing.
4.8. If the user or third-parties engaged by the user in the context of the order carry out work
at the client’s location or a location indicated by the client, the client shall provide those
employees, free of charge, with the facilities that can reasonably be required by those
employees.

Article 5: Amendments to the contract
5.1. If during the execution of the contract it becomes apparent that it is necessary to make
amendments or additions to the work for the correct execution of the contract, the parties shall
enter into consultation in good time and amend the contract accordingly.
5.2. Amendments or additions to the contract that have been agreed by the parties can
result in a change to the completion date. The user shall inform the client of changes to the
completion date as soon as possible. Amendments or additions to the contract do not give the
client any entitlement to compensation for damages.
5.3. If the amendment or addition to the contract has any financial and/or quality
implications, the user shall inform the client of those implications in advance. The user has the
right to charge additional costs to the client.
5.4. If a fixed fee has been agreed, the user shall further indicate the extent to which the
amendment or addition to the contract will result in that fee being exceeded.

Article 6: Duration of the contract; period of execution
6.1. The contract between the user and a client is entered into for an indefinite period of time
unless the nature of the contract provides otherwise or the parties make express and written
agreement to the contrary.
6.2. A time period agreed during the term of the contract for the completion of work shall not under
any circumstances be deemed to be a firm deadline. If the implementation period is exceeded
the client must therefore issue the user with written notice of default.
6.3. Unless it has been established that execution of the contract has become permanently
impossible, the contract cannot be dissolved by the client owing to the term being exceeded
unless the user also fails to execute the contract or execute it in full within a reasonable period
of time that he has indicated in writing following expiry of the agreed time of delivery.

Article 7: Termination
7.1. Either party is authorised to terminate the contract with due observance of a notice period
considered reasonable in the circumstances and towards the end of a calendar month unless
otherwise agreed by the parties. Notice must be given in writing.
7.2. If the contract is prematurely terminated (if the contract was entered into for a fixed period of
time) by the client, the user has the right to compensation for damages in respect of resulting
and demonstrable loss of capacity utilisation unless the termination is in response to facts and
circumstances that can be attributed to the user. The client is further obliged to pay the bills for
work carried out up until that time.
7.3. If the contract is prematurely terminated by the user, the user will arrange in consultation with
the client for the work not yet carried out to be transferred to third-parties, unless the
termination is in response to facts and circumstances that can be attributed to the client.
7.4. If the user incurs extra costs when transferring the work, the client shall be obliged to
compensate the user for those costs with due observance of the provisions of articles 8 and 9
of these general terms and conditions.

Article 8: Fee
8.1. The parties can agree upon a fixed fee when forming the contract.
8.2. If a fixed fee is not agreed, the fee will be calculated on the basis of the hours actually worked.
The fee will be calculated at the user’s customary hourly rates applicable to the time period in
which the work is carried out unless a different hourly rate has been agreed.
8.3. The fee and any cost estimates are exclusive of VAT.
8.4. For orders with a term of more than two months the payable costs will be charged periodically.
8.5. If the user agrees on a fixed fee or hourly rate with the client, the user shall none the less be
entitled to increase that fee or rate, in cases where amendments or additions are made to the
contract, for example.
8.6. The user is further authorised to pass on price increases to the client if cost-determining
factors such as salaries are increased between the time of the quotation and delivery.
8.7. The user is further entitled to increase the fee if, during the performance of the work, it
becomes apparent that the originally agreed or anticipated amount of work was
underestimated when the contract was entered into, for reasons that cannot be attributed to
the user, to such an extent that the user cannot reasonably be expected to perform the agreed
work for the originally agreed fee. The user will inform the client of his intention to increase the
fee or rate. The user will state the amount of the increase and the date on which it will come
into effect.

Article 9: Payment
9.1. Payment is due within 14 days of the invoice date, without any deduction, discount or set-off,
by depositing or transferring the payable amount to the bank or bank giro account stipulated
by the user. Objections to the level of the bills do not suspend the payment obligation.
9.2. If the client fails to remit payment within the 14-day period, the client shall be held in default by
operation of law. The client shall in that case be liable for the payment of interest equal to the
statutory commercial interest rate at that time. The interest over the payable amount shall be
calculated from the time at which the client was held in default until the time of full and final
settlement, in which context part of a month shall be deemed to be a full month.
9.3. In the event of the client being liquidated, declared bankrupt or granted suspension of
payment, the claims of the user on the client shall become immediately due and payable.
9.4. The user reserves the right to have payments made by the client extend first to payment of
costs, then to outstanding interest and finally the principal amount and the current interest.
The user can refuse a payment offer, without thus being in default, if the client indicates a
different order of allocation. The user can refuse full payment of the principal amount if the due
and current interest and costs are not remitted at the same time.

Article 10: Retention of title
10.1. All goods delivered by the user, including designs, sketches, drawings, films, software,
(electronic) files, etc., remain the property of the user until the client has met in full all of the
obligations under the contract entered into with the user; this to be decided at the user's
discretion.
10.2. The client is not authorised to pledge or encumber in any other way the goods covered by
retention of title.
10.3. In the event of third-parties imposing an attachment on the goods delivered under retention of
title or setting out to establish or invoke any rights to them, the client is obliged to notify the
user of that as soon as may reasonably be expected.
10.4. The client is obliged to insurance goods delivered under retention of title and to keep them
insured against fire, explosion and water damage and against theft and to issue the insurance
policy for inspection on demand.
10.5. Goods delivered by the user and which are covered by retention of title as provided for under
paragraph 1 of this article may only be sold on in the context of normal business operations
and may not under any circumstances be used as a means of payment.
10.6. In the event of the user wishing to exercise his property rights as provided for in this article,
the client hereby gives unconditional and irrevocable permission, now for then, for the user or
third-parties engaged by the user to enter the places where the property of the user is located
and to repossess that property.

Article 11: Collection costs
11.1. All judicial and extrajudicial (debt collection) costs reasonably incurred by the user in
connection with the client’s non-compliance or late compliance with his payment obligations
shall be for the client’s account.
11.2. The client is liable for payment of interest over the debt collection costs.

Article 12: Inspection, complaints
12.1. Complaints about the work carried out must be lodged in writing by the client to the user within
8 days of the faults being established, but 14 days at the latest following completion of the
work in question. The notice of default should contain a description of the failure to perform in
as much detail as possible so that the user is able to put forward an adequate responsible. A
claim does not suspend the client’s payment obligation other than if and insofar as the user
has informed the client in writing that he regards the claim as being well-founded or well-
founded in part.
12.2. If the complaint is well-founded, the user shall as yet carry out the work as agreed unless that
is demonstrable no longer of any benefit to the client. The client shall be responsible for
indicating that that is the case in writing.
12.3. If it is no longer possible or beneficial to carry out the agreed work, the user can repay a
proportion of the fee already paid without continuing to carry out the order and the user can
only be held liable in that regard within the constraints set forth in article 16.

Article 13: Expiry period
13.1 Notwithstanding the provisions of article 12, the client is obliged if he is or remains of the
opinion that the user has failed to implement the contract on time, completely or correctly –
unless this is done subject to the provisions of article 12.1 – to notify the user as such in writing
and without delay and to exercise his rights to institute claims on that basis within one year of
the date of that notification, or within one year of the time at which notification should have
taken place, in the absence of which all of his rights and claims in that regard shall lapse upon
expiry of the period set forth above.

Article 14: Suspension and dissolution
14.1. The user is authorised to suspend compliance with his obligations or to dissolve the contract if:
– The client fails to meet his contractual obligations or meet them in full.
– After entering into the contract, the user becomes aware of circumstances that give
the user good grounds to presume that the client will not meet his obligations. If there are
good grounds for presuming that the client will only meet his obligations in part or not
adequately, the suspension shall only be permitted if justified by the shortcoming.
– Upon entering into the contract the client was required to furnish security for
meeting his contractual obligations and has failed to provide that or sufficient security.
14.2. The user is further authorised to dissolve the contract or have it dissolved if circumstances
arise of such a nature that compliance with the contract is no longer possible or can no longer
be required according to the standards of fairness and equity of if circumstances arise of such
a nature that the contract cannot reasonably be left in effect in unamended form.
14.3. If the contract is dissolved, the claims of the user on the client shall become immediately due
and payable. If the user suspends compliance with his obligations, he retains his claims by law
and under the contract.
14.4. The user reserves the right at all times to claim compensation for damages.

Article 15: Return of issued goods
15.1. If the user has issued the client with goods during implementation of the contract, the client is
obliged to return those goods in their original condition, free of defects and complete within 14
days of the user’s first request for him to do so.
15.2. If the client fails to meet the obligation set out above under 15.1, the client will be obliged to
compensate the user for the losses and costs arising thereof, including the replacement costs.

Article 16: Liability
16.1. In the event of the user being held liable, that liability shall be limited to the provisions of this
clause.
16.2 The user’s liability for losses suffered by the client as a result of the order not being carried out
on time, in full or correctly is limited to a maximum of twice the amount of the fee charged by
the user to the client for the performance of the work in which the cause of the loss occurred,
subject to the proviso that this relates exclusively to the fee payable during the last three
months in which that work was carried out. The compensation payable by the user to the client
cannot however under any circumstances exceed the amount for which the user’s liability is
insured, or a maximum amount of … euros if no cover is provided by that insurance. The
above is subject to exception in cases of intentional act or omission on par with gross
negligence on the part of the user. For the purpose of this and subsequent clauses of this
article the user is also defined as the user’s employees and third-parties he has engaged for
the implementation of the order.
16.3 The user cannot be held liable for losses caused by the client’s failure to meet the disclosure
obligation pursuant to article 4.3 or the fact that the information provided by the client is not in
keeping with the provisions of article 4.5, unless those losses are the result of intentional act
or omission or causes on par with gross negligence on the part of the user.
16.4 Neither can the user be held liable for losses caused by acts or omissions of third-parties
engaged by the client during implementation of the order, unless those losses have been
caused by intentional act or omission or causes on par with gross negligence on the part of
the user.
16.5 The user is further authorised at all times to maximally limit or reverse the client’s loss, for
which the client is obliged to cooperate in full.
16.6 The user cannot under any circumstances be held liable for indirect losses, including
consequential losses, loss of income, missed savings or losses caused by business stagnation. The above is subject to exception in cases of intentional act or omission on par
with gross negligence on the part of the user.

Article 17: Indemnification
17.1. The client indemnifies the user against claims of third-parties regarding intellectual property
rights on materials or information issued to the client and which are used during
implementation of the contract.
17.2. If the client issues the user with information carriers, electronic files or software, etc., he
guarantees that the information carriers, electronic files or software are free of viruses and
defects.
17.3 The client indemnifies the user against claims of third-parties regarding losses related to or
arising from the order implemented by the user if and insofar as the user is not liable to the
client in that respect by virtue of the provisions of article 16.

Article 18: Transfer of risk
18.1. The risk of the goods forming the subject of the contract being lost or damaged shall transfer
to the client at the time at which they are legally and/or actually delivered to the client and are
thus placed at the client’s disposal or a third-party nominated by the client for that purpose.

Article 19. Force majeure
19.1. The parties are not be required to comply with any obligation if prevented from doing so as a
result of a circumstance that is beyond their control and for which they cannot be held
accountable by virtue of the law, a juristic act or generally accepted views.
19.2. In these general conditions, force majeure is defined – in addition to that which is deemed as
such by law and legal precedent – as all circumstances, foreseen or unforeseen, that are
beyond the control of the user but which prevent the user from meeting his obligations. That
includes strikes at the user’s business.
19.3. The user shall also be entitled to invoke force majeure if the circumstance preventing (further)
compliance occurs after the user should have met his obligations.
19.4. The parties can suspend their contractual obligations during the period of force majeure. If the
period of force majeure lasts for longer than two months, either party shall be entitled to
dissolve the contract without being obliged to pay any compensation for damages to the other
party.
19.5. If the user has already partly met or will partly meet his contractual obligations when the period
of force majeure begins and independent value can be attached to the obligations complied
with or to be complied with, the user reserves the right to separately charge for the obligations
already complied with or to be complied with. The client is obliged to pay that charge as
though it were a separate contract.

Article 20: Confidentiality
20.1. Both parties are obliged to protect the confidentiality of all confidential information that they
obtain from each other or from other sources in the context of their contract. Information is
deemed to be confidential if the other party has been informed that is the case or if that is
apparent from the nature of the information.
20.2. If the user is obliged pursuant to a statutory provision or a legal ruling to disclose confidential
information to third-parties designated by the law or the court with competent jurisdiction, and
the user is unable to invoke a right to privilege recognised or permitted by statute or by the
court with competent jurisdiction, the user is not obliged to pay compensation for damages or
other compensation and the counterparty is not entitled to dissolve the contract on the ground
of any losses thus caused.

Article 21: Intellectual property and copyrights
21.1. Notwithstanding the other provisions of these general terms and conditions, the user reserves
the rights and powers enjoyed by the user under the Netherlands Copyright Act.
21.2. All reports, recommendations, contracts, designs, sketches, drawings, software, etc., issued
by the user are exclusively designated for the client’s use and the client may not, without the
prior permission of the user, reproduce them, publicise them or communicate them to third-
parties unless otherwise determined by the nature of the documents issued.
21.3. The user reserves the right to use information received through the implementation of the work
for other purposes provided that doing so does not result in confidential information being
disclosed to third-parties.

Article 22. No-takeover of personnel
22.1. During the term of the contract and for one year following its termination the client will refrain
from employing or otherwise making use of the services, directly or indirectly, of employees of
the user or of companies engaged by the user for the implementation of this contract or which
are or have been involved in the implementation of the contract other than following proper
consultation on that subject with the user.

Article 23: Disputes
23.1. In the absence of mandatory rules of law to the contrary, the court in the user’s place of
establishment has exclusive competent jurisdiction.
23.2. The parties shall not refer a matter to court until they have done their utmost to resolve the
dispute in mutual consultation.

Article 24: Applicable law
24.1. All legal relationships between the user and the client to which these general conditions apply
shall be governed by the laws of the Netherlands. The Vienna Sales Convention is expressly
excluded.

Article 25. Source of the conditions
25.1 These conditions have been filed at the offices of the Chamber of Commerce in ……….
25.2 The most recently filed version or the version that was applicable at the time at which the
contract was formulated shall be applicable at all times.

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